FIND SUPPORT
AI CHATBOT
Our AI agent can quickly assist you with orders, shipping, returns, and more.
Click the chat icon at the bottom right of your screen to start — it's the fastest way to get help directly from us.
Frequently asked questions
SHIPPING
Do you offer worldwide shipping?
Yes, we ship internationally. Shipping times and rates may vary depending on your location.
How long will it take to get my order?
National orders are delivered within 2–5 business days. International orders usually take 10–15 business days.
What shipping carriers do you use?
We work with reliable national and international carriers to ensure your order arrives safely and on time.
Where is my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to check the status of your delivery.
PRODUCT
Can I return my product?
Yes. If you're not satisfied, you can request a return within 14 days of receiving your order.
How can I choose the right size?
Our products are true to size. We recommend ordering your usual size. Check our size guide for more details.
What do I need to do if I receive a defective product?
Please contact us immediately at DPHANTERASTORES@GMAIL.COM , attaching photos of the issue. We’ll help you as soon as possible.
ORDERS
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment methods available at checkout.
Is it possible to use more than one discount code in the same order?
No, only one discount code can be applied per order.
Can I cancel an order?
Yes, but only if it hasn’t been shipped yet. Contact us as soon as possible.
Why didn’t I receive my order confirmation email?
Check your spam/junk folder first. If it’s not there, contact us to confirm your email address and order status.
RETURNS & REFUNDS
What is your return policy?
You have 14 days from the delivery date to request a return or exchange, as long as the product is unused and in its original condition.
Can I return or exchange an order placed in-store through the website?
No, online and in-store orders must be returned through their respective channels.
Can I return or exchange my online order in a physical store?
Not at the moment. Please follow the online return process through our website.
What if the item I receive is damaged or defective?
Contact us immediately with photos of the issue. We’ll offer a replacement or refund based on the situation.
ADDITIONAL
If you have any other questions, feel free to contact us at DPHANTERASTORE@GMAIL.COM or via the contact form. We’re here to help.